Delight More Customers
Conversational AI uses natural language processing (NLP) to understand, process, and respond to customer inquiries across chat, voice, and messaging platforms. At Divergence Marketing, we develop intelligent, branded assistants that automate conversations, guide users, and enhance every step of the customer journey.
AI-powered eCommerce Optimization
We use AI to analyze customer behavior, personalize product recommendations, and dynamically optimize pricing and promotions in real time. From abandoned cart recovery to upselling opportunities, our solutions turn browsers into buyers with data-driven precision.
What We Offer for eCommerce Optimization
- Personalized product recommendations
- Smart upsell and cross-sell prompts
- Dynamic pricing and inventory-based offers
- Cart recovery and automated retargeting
- Behavior-based segmentation and analytics
- AI-driven copy for product descriptions and category pages
Intelligent Chatbots and Virtual Assistants
Our advanced chatbots and virtual agents understand your customers and speak your brand’s language. Whether it’s answering product questions, guiding purchases, or booking appointments, we help you automate conversations with real impact.
What We Offer for Intelligent Chatbots
- Natural-language chatbots trained on your FAQs
- Virtual assistants for onboarding, sales, or support
- Multilingual communication across channels
- Integrations with CRMs, calendars, and product databases
- Custom escalation flows to live agents
- Seamless deployment on your website, mobile app, or social platforms
What We Deliver
We build intelligent, branded AI assistants that go beyond basic chatbots. From real-time support to guided sales, our solutions help you automate conversations, reduce response times, and deliver personalized experiences at scale, all while staying integrated with your existing systems.
- AI-Powered Chatbots
- Channel Integration
- Virtual Assistants
- CRM & System Sync
- Multilingual Support
- Smart Routing & Escalation
Real Results from Real Businesses
Retail
Increased conversion by 26% using personalized AI product recommendations.
SaaS
Reduced churn by 40% through predictive customer behavior modeling.
Professional Services:
Cut admin time by 60% using workflow automation bots.
Ready to See the Difference AI Can Make?
Call us: 514-554-5555
Let our experts show you how AI can reshape your business in just 30 minutes.
Frequently Asked Questions
What is conversational AI?
Software that handles customer questions through chat or voice, in natural language, rather than a menu of options. It draws answers from your own content and can escalate to a person when it should.
Does it work in both French and English?
Yes. Bilingual support is built in rather than added afterwards, which matters in Quebec where a customer may switch language part-way through a conversation.
What happens when the assistant cannot answer?
It hands over to a person, with the conversation so far, so the customer does not have to repeat themselves. Deciding when to escalate is part of the design rather than an afterthought.
Where do the answers come from?
Your own documentation, product information and support content. That is what keeps answers accurate and specific to you, and it means the assistant improves as your content does.
Can it connect to our order or CRM systems?
Usually. Connecting to those systems is what lets an assistant answer about a specific order or account rather than in general terms. What is possible depends on what your systems expose.